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Help Centre

DAVIDsTEA

<p>We sure do! To learn more about where you can shop DAVIDsTEA locally, or to get in touch about selling DAVIDsTEA in your store, visit our&#xA0;<a href="https://davidstea.com/pages/wholesale" id="isPasted" style=" text-decoration: underline;">Wholesale</a> page.&#xA0;</p>

We sure do! To learn more about where you can shop DAVIDsTEA locally, or to get in touch about selling DAVIDsTEA in your store, visit our Wholesale page.

Do you sell your products wholesale?

Company

Can I cancel or modify my order?

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Why are give-back items excluded from promotions?

Shopping

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Is DAVIDsTEA eco-friendly?

Who are you?

Who can join?

How does our loyalty program work?

How do I earn points?

Do I get anything extra for my birthday?

I have questions about my points balance. What can I do?

How do I leave the loyalty program?

Where can I report a problem or give feedback?

How do I update my email address?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

What is a Super Steeper?

How do I maintain my Super Steeper status?

Do bonus points help me achieve Super Steeper status?

Super Steeper

How do I redeem my points?

When can I redeem my reward?

Do my points expire?

How long does it take to receive my points?

What do different point statuses mean?

Can I use my points directly at checkout?

What happens if I refer a friend, and they cancel or return their order?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my reward in store?

Can a Tea Guide tell me when I’m eligible for a reward?

Points & Rewards

Frequent Steeper™ FAQ

Do you sell your products wholesale?Updated 9 months ago