# 87e26e-4

> Public Help Center articles for 87e26e-4.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [Can I cancel or modify my order?](https://help.davidstea.com/en-US/can-i-cancel-or-modify-my-order-972813.md): Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed, we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.
- [What does it mean if my order was partially shipped?](https://help.davidstea.com/en-US/what-does-it-mean-if-my-order-was-partially-shipped-774958.md): If your order was partially fulfilled, it means that one or more of the items were not shipped with the rest of your order due to them being out of stock. You will not be charged for the items you did not receive. However, if you see a full charge to
- [My order keeps failing and there is an error message. What should I do?](https://help.davidstea.com/en-US/my-order-keeps-failing-and-there-is-an-error-message-what-should-i-do-774963.md): If you’re getting an error message related to your billing address, please make sure that the address entered matches exactly with the one linked to your credit card. If you’re getting an error message regarding our $700 limit, please make sure that
- [How will my loose leaf tea be shipped?](https://help.davidstea.com/en-US/how-will-my-loose-leaf-tea-be-shipped-774967.md): When ordering online, our loose leaf tea is typically packaged in separate 50 g bags. So, as an example, if you ordered 150 g of tea, you’d receive 3x 50 g bags.We’ve started offering some teas in other amounts and are always finding new ways to impr
- [What’s your return/exchange policy?](https://help.davidstea.com/en-US/what%E2%80%99s-your-returnexchange-policy-774968.md): We stand behind everything we sell, and hope you’ll love your items as much as we do! But if you don’t? Not to worry—just get in touch with us within 30 days and we’ll assist. Keep in mind all gift cards, promotional, and clearance items are final sa
- [Do you do price adjustments?](https://help.davidstea.com/en-US/do-you-do-price-adjustments-1126662.md): I hear you—the FOMP (fear of missing a promo) is real! Unfortunately we can't apply the promotion to previous orders, but the good news is that we're always running different promotions so you'll certainly have an opportuni-tea to get another amazing
- [How do I talk to Customer Care?](https://help.davidstea.com/en-US/how-do-i-talk-to-customer-care-774971.md): You can head over here, to fill out a contact form or if you want to speak to someone right away, Virtual Tea Guides are available on live chat from 9:30am EST - 5:00pm EST Monday - Friday!
- [How much does shipping cost, how long does it take, and where do you ship to?](https://help.davidstea.com/en-US/how-much-does-shipping-cost-how-long-does-it-take-and-where-do-you-ship-to-774984.md): Our Distribution Centre team is processing, packing and labelling Monday to Friday within 48 hours to get your package out the door and on its way to you. As we partner with multiple carrier options, you can expect order delivery within 2-5 business
- [Your website isn’t working for me. What do I do?](https://help.davidstea.com/en-US/your-website-isn%E2%80%99t-working-for-me-what-do-i-do-774987.md): The problem might be your browser—we don’t support Internet Explorer 7 or earlier versions. Try upgrading your browser to Chrome or Firefox:http://www.mozilla.orghttp://www.google.com/chromeAdditionally, you can clear your browser cookies and cache,
- [What payment types do you accept?](https://help.davidstea.com/en-US/what-payment-types-do-you-accept-774988.md): We accept the following forms of payment on both the Canadian and United States websites:
- [How do I purchase a DAVIDsTEA e-gift card?](https://help.davidstea.com/en-US/how-do-i-purchase-a-davidstea-e-gift-card-775057.md): You can purchase a DAVIDsTEA e-gift card by visiting our Gift Card page.Please note that other gift cards are not valid forms of payment when purchasing a DAVIDsTEA gift card.
- [How do I redeem a DAVIDsTEA gift card online?](https://help.davidstea.com/en-US/how-do-i-redeem-a-davidstea-gift-card-online-774991.md): After you’ve added your items to the cart, select “Checkout” and enter your delivery information.On a Desktop:. On Mobile and in the Shop App:. On all devices:. If your card doesn’t cover the full amount, you can pay the remainder with another gift c
- [How do I redeem a Happy Card on your website?](https://help.davidstea.com/en-US/how-do-i-redeem-a-happy-card-on-your-website-774993.md): Please note that your Happy Card cannot be redeemed by adding the number to the “Apply promo code” box at checkout.
- [How do I unsubscribe from the DAVIDsTEA Newsletter?](https://help.davidstea.com/en-US/how-do-i-unsubscribe-from-the-davidstea-newsletter-775051.md): We’re sorry to see you go! Unsubscribing from our newsletter is easy—simply click “unsubscribe” at the bottom of any one of our emails. Alternatively, you can contact our Customer Care Team, and they’ll be able to help you out!
- [I can't log in to my davidstea.com account! What do I do?](https://help.davidstea.com/en-US/i-cant-log-in-to-my-davidsteacom-account-what-do-i-do-775053.md)
- [Why are give-back items excluded from promotions?](https://help.davidstea.com/en-US/why-are-give-back-items-excluded-from-promotions-1440921.md): Because we want our give-back teas to have the most impact, they're no longer included in ongoing promotions. As our impact funds are entirely dependent on percentage of proceeds, we can maximize our (and your!!!) efforts by offering them at full pri
- [How do I make the perfect cup of tea?](https://help.davidstea.com/en-US/how-do-i-make-the-perfect-cup-of-tea-775436.md): You’ve come to the right place! Depending on the tea type and ingredients, we recommend different steeping times and temperatures to make sure the flavours are just right. You can find our recommended steeping instructions on each tea’s product page.
- [Are your teas gluten-free? Vegan?](https://help.davidstea.com/en-US/are-your-teas-gluten-free-vegan-775138.md): Although most of our teas do not contain gluten, they’re not produced in dedicated gluten-free facilities and are not certified gluten-free. Please check the ingredient and allergen lists carefully, and if in doubt, speak with your healthcare provide
- [Do your teas contain any sugar or calories?](https://help.davidstea.com/en-US/do-your-teas-contain-any-sugar-or-calories-775173.md): Most of our teas contain virtually no sugar, carbohydrates or calories. The majority of our teas have less than 5% the amount of sugar found in most fruit juices or other ready-to-drink beverages on the market, making them a healthier alternative. So
- [How much caffeine is there in a cup of tea?](https://help.davidstea.com/en-US/how-much-caffeine-is-there-in-a-cup-of-tea-775228.md): There are a ton of factors that can change the amount of caffeine in your cup, like water temperature and steeping time. Although it’s virtually impossible to measure the exact amount of caffeine in every cup, we‘ve tested all our teas to come up wit
- [Do you carry organic, kosher, or Fair Trade teas?](https://help.davidstea.com/en-US/do-you-carry-organic-kosher-or-fair-trade-teas-775424.md): We sure do!We have a growing collection of Certified Organic teas, all certified by Ecocert Canada. You can shop them here!We also have a variety of kosher teas certified by Montreal Kosher (MK), so you’ve got a lot of choice. Check those out here!Fo
- [What’s the difference between natural and artificial flavouring?](https://help.davidstea.com/en-US/what%E2%80%99s-the-difference-between-natural-and-artificial-flavouring-775429.md): Different kinds of flavouring have more in common than you might think. In a lot of cases, natural and artificial flavourings have the exact same chemical composition—they’re just made in different ways. Artificial flavouring is every bit as safe to
- [Why do your teas contain flavouring?](https://help.davidstea.com/en-US/why-do-your-teas-contain-flavouring-775427.md): While we offer so many amazing unflavoured teas, sometimes we fall for a blend that does contain flavouring. In fact, it’s the reason some of our favourite blends taste so great! Keep in mind that no matter how strong the taste may be, the actual amo
- [Where can I find a list of ingredients and information on allergenic products?](https://help.davidstea.com/en-US/where-can-i-find-a-list-of-ingredients-and-information-on-allergenic-products-780820.md): Please read the list of ingredients and priority food allergens on the web page for each of our teas. If you have allergies, we recommend that you discuss the matter with your doctor before consuming any of our teas.
- [Do you have stevia-free teas?](https://help.davidstea.com/en-US/do-you-have-stevia-free-teas-780856.md): We grouped all our stevia-free teas together so you can shop them easily!Even though stevia is known for its benefits and is a favourite natural sweetener, we know that some people have increased sensitivity to the taste. That’s ok! We have teas with
- [How long does your tea stay fresh and how should I store it?](https://help.davidstea.com/en-US/how-long-does-your-tea-stay-fresh-and-how-should-i-store-it-775432.md): Did you know that tea doesn’t really expire, it just loses freshness over time?. To keep your teas fresh, always store them in a cool, dry, dark place and keep them well sealed. And to ensure you’re always getting the best cup of tea possible, we rec
- [I noticed dark spots in my matcha drink mix — what is it?](https://help.davidstea.com/en-US/i-noticed-dark-spots-in-my-matcha-drink-mix-%E2%80%94-what-is-it-775433.md): It’s not uncommon to see dark spots in matcha drink mixes. These spots are crystallized sugar, and not only is your matcha safe to consume, but the taste also isn’t affected. We take the quality of our products seriously and regularly test our teas t
- [Are there teas I should avoid while pregnant or breastfeeding?](https://help.davidstea.com/en-US/are-there-teas-i-should-avoid-while-pregnant-or-breastfeeding-775434.md): Your best bet is always to speak to your healthcare provider. All our teas have detailed ingredient lists, so you have the info you need to ask your healthcare provider whether specific blends or ingredients are right for you.
- [How do I know when the water temperature is right?](https://help.davidstea.com/en-US/how-do-i-know-when-the-water-temperature-is-right-775458.md): While temperature is easy to determine with a thermometer, how can you tell without one? The easiest trick is the boil-and-wait method. Keep in mind these are just guidelines and not a guarantee.
- [How long does iced tea keep in the fridge?](https://help.davidstea.com/en-US/how-long-does-iced-tea-keep-in-the-fridge-775461.md): Iced tea (including our Cold Brew teas) should be consumed within 3 days.
- [Can I cold brew loose leaf tea?](https://help.davidstea.com/en-US/can-i-cold-brew-loose-leaf-tea-775462.md): You’re in luck! Our Cold Brew teas were specially designed to be safely brewed in cold water. Because they go through an additional bacteria reduction process and are prepackaged in a sterile environment, you can skip the hot water step normally need
- [Why doesn't DAVIDsTEA list coconut as an allergen anymore?](https://help.davidstea.com/en-US/why-doesnt-davidstea-list-coconut-as-an-allergen-anymore-1319839.md): As of January 2025 the FDA no longer considers coconut to be a major/priority allergen and has advised that it should be removed from all food/beverage allergen labelling. Rest assured, the way that ingredients lists are declared has not changed so y
- [Is it possible to apply for a DAVIDsTEA franchise?](https://help.davidstea.com/en-US/is-it-possible-to-apply-for-a-davidstea-franchise-775465.md): Sadly no! For now, we don’t provide franchising opportunities.
- [Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?](https://help.davidstea.com/en-US/can-i-sell-davidstea-in-my-spa-restaurant-hotel-or-cafe-775467.md): Yes! We work with office and food service distributors to have your project set up. Visit our Corporate & Special Gifts page to get in touch and tell us more!
- [Can I offer DAVIDsTEA in my office for my employees?](https://help.davidstea.com/en-US/can-i-offer-davidstea-in-my-office-for-my-employees-775475.md): Yes! We work with office distributors to get your office set up with DAVIDsTEA products for your employees. Visit our Corporate & Special Gifts page to get in touch!
- [Does DAVIDsTEA offer gifting services?](https://help.davidstea.com/en-US/does-davidstea-offer-gifting-services-775478.md): No, at this time we do not. Keep your eyes peeled though, we are always coming up with new ideas!
- [Does DAVIDsTEA offer sponsorship possibilities?](https://help.davidstea.com/en-US/does-davidstea-offer-sponsorship-possibilities-780879.md): At DAVIDsTEA, we’re all about caring for our communitea, and we have a lot of good to share! We’ve donated over 2 million cups of tea to frontline heroes since the start of COVID-19, helped Vent Over Tea grow their active listening service, partnered
- [How do I find a career at DAVIDsTEA?](https://help.davidstea.com/en-US/how-do-i-find-a-career-at-davidstea-775910.md): We’re so glad you asked! You can browse our open positions by visiting our Careers page.
- [Do you sell your products wholesale?](https://help.davidstea.com/en-US/do-you-sell-your-products-wholesale-775913.md): We sure do! To learn more about where you can shop DAVIDsTEA locally, or to get in touch about selling DAVIDsTEA in your store, visit our Wholesale page.
- [Is DAVIDsTEA eco-friendly?](https://help.davidstea.com/en-US/is-davidstea-eco-friendly-775914.md): We’re really glad you asked! There’s no DAVIDsTEA without a healthy planet, and we’re continually finding new ways to make our company more sustainable. To learn more about our strategy and our efforts so far, please see our Sustainability page.
- [Who are you?](https://help.davidstea.com/en-US/who-are-you-775935.md): Well, our favourite colour is teal, and our star sign is Leo. We’re DAVIDsTEA: a Canadian-based company full of passionate and dedicated tea lovers who take immense joy in making tea accessible. It all started in 2008 with one store on Queen St., Tor
- [Does it cost anything to join the Frequent Steeper™ program?](https://help.davidstea.com/en-US/does-it-cost-anything-to-join-the-frequent-steeper-program-797453.md): No! It’s completely free.
- [What will I earn as a Frequent Steeper™?](https://help.davidstea.com/en-US/what-will-i-earn-as-a-frequent-steeper-797526.md): You will earn 1 point for every dollar you spend* ($1 spent = 1 point earned). For every 100 Frequent Steeper™ points you earn, you get to choose FREE 50 g of select tea, based on our new product for point value system. Garden to Cup teas & select ma
- [How do I earn points?](https://help.davidstea.com/en-US/how-do-i-earn-points-797525.md): You earn 1 point for every dollar you spend* (before tax) in-store or online. Just make sure you’re signed in to your online account** and check out with your Frequent Steeper email when shopping online. If shopping in-store, make sure to give your e
- [I have questions about my points balance. What can I do?](https://help.davidstea.com/en-US/i-have-questions-about-my-points-balance-what-can-i-do-798101.md): We want to make sure your account reflects your points balance accurately. It takes at least 24 hours since your in-store purchase or since your online order has shipped for your account to reflect your updated points balance.
- [How do I update my email address?](https://help.davidstea.com/en-US/how-do-i-update-my-email-address-798030.md): If you would like to update your email address, you must sign in to your account. You'll find the option to change your email address under "My Account."
- [I have two DAVIDsTEA accounts and would like to merge them. How do I do this?](https://help.davidstea.com/en-US/i-have-two-davidstea-accounts-and-would-like-to-merge-them-how-do-i-do-this-798098.md): You can contact our Customer Care Team, and they will be able to help you out with your request.
- [What is a Super Steeper?](https://help.davidstea.com/en-US/what-is-a-super-steeper-797533.md): It’s the VIP tier of our Frequent Steeper™ program! You’ll receive extra fun benefits and perks, like first access to exclusive promotions. When you spend $400 (before tax) with your Frequent Steeper™ account in a 12-month period, you’re automaticall
- [How do I maintain my Super Steeper status?](https://help.davidstea.com/en-US/how-do-i-maintain-my-super-steeper-status-797534.md): Keep being awesome! From the moment you reach Super Steeper status (you spent $400 within a 12-month period), you’ll retain that VIP status for 365 days. For example, if your first Frequent Steeper™ purchase (also known as your Frequent Steeper™ anni
- [Do bonus points help me achieve Super Steeper status?](https://help.davidstea.com/en-US/do-bonus-points-help-me-achieve-super-steeper-status-797537.md): No, only dollars spent count towards Super Steeper status. That said, offers like 2X Frequent Steeper™ points help you earn free loose leaf tea faster!
- [How can I redeem my points?](https://help.davidstea.com/en-US/how-can-i-redeem-my-points-797524.md): You can redeem your points both in-store and online!. To redeem them in store:. Ask one of our Tea Guides to confirm which rewards are available to you, and they’ll be happy to help you redeem your points and claim your free tea!. To redeem them onli
- [When can I redeem my reward?](https://help.davidstea.com/en-US/when-can-i-redeem-my-reward-797527.md): You can redeem your reward once you have accumulated 100 points. Note: Your points expire 365 days after they are earned (see transaction date). So be sure to use them in time!
- [Do my points expire?](https://help.davidstea.com/en-US/do-my-points-expire-797573.md): Yes, they do. Your unredeemed points expire after 365 days from the date of purchase. To identify the date of purchase, please refer to your order history. You can see this in “My Account" under the "Frequent Steeper Loyalty Program" section. For exa
- [Can I transfer my Frequent Steeper™ free tea rewards to someone else?](https://help.davidstea.com/en-US/can-i-transfer-my-frequent-steeper-free-tea-rewards-to-someone-else-797982.md): Unfortunately, they are non-transferrable and cannot be shared.
- [Can a Tea Guide tell me when I’m eligible for a reward?](https://help.davidstea.com/en-US/can-a-tea-guide-tell-me-when-i%E2%80%99m-eligible-for-a-reward-798016.md): Yes! Our Tea Guides both in-store and online can access your account and view your points balance. Just give them your email address, and they’ll look up your account and view your points balance so that you can redeem your reward online.
- [I forgot to use my Frequent Steeper™ account when I made my last purchase. Can I still get my points?](https://help.davidstea.com/en-US/i-forgot-to-use-my-frequent-steeper--account-when-i-made-my-last-purchase-can-i-still-get-my-points-798100.md): If you were a member at the time of the purchase, then yes! Please wait at least 24 hours after your purchase, then contact us.
- [If I usually shop online, can I still redeem my reward in store?](https://help.davidstea.com/en-US/if-i-usually-shop-online-can-i-still-redeem-my-reward-in-store-798102.md): Yes! Just go into your nearest DAVIDsTEA and give the Tea Guide the email address you used to register as a Frequent Steeper™. They’ll be able to access your rewards and help you claim any free tea rewards you’ve earned. *Please note that we are unab
- [How long does it take for my points to show up in my account?](https://help.davidstea.com/en-US/how-long-does-it-take-for-my-points-to-show-up-in-my-account-1430744.md): Do note that points won’t appear in your account right away! Here’s what you need to know:. If you made an online order, your points would appear in your account 24 hours after a shipping label has been created, and your order has been shipped from o