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DAVIDsTEA

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Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed, we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.

Can I cancel or modify my order?

Shopping

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I check my DAVIDsTEA gift card balance?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Can I purchase on the Canadian site and ship to the US?

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do your teas contain any sugar or calories?

How much caffeine is there in a cup of tea?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

What is Proposition 65?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Do you sell your products wholesale?

Is DAVIDsTEA eco-friendly?

Who are you?

Company

Does it cost anything to join the Frequent Steeper™ program?

What will I earn as a Frequent Steeper™?

How do I earn points?

I have questions about my points balance. What can I do?

What is my loyalty year and why is it different from other Frequent Steepers’?

What happens at the end of my loyalty year?

How do I update my email address?

I used to have a Frequent Steeper™ card; can you still look up my account?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

What is a Super Steeper?

How do I maintain my Super Steeper status?

Why did I lose my Super Steeper status?

Do bonus points help me achieve Super Steeper status?

Super Steeper

Can I get any tea I want when I claim my free tea reward?

Can I claim my free tea reward online?

When will I get my free tea reward?

Do my points or free tea rewards expire?

Why did my points expire?

How long do I have to claim my free tea rewards?

How long does it take for my points to show up in my account?

I signed up in store, but I’m not earning any points. Why?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

Can a Tea Guide tell me when I have free tea rewards waiting for me?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my free tea rewards in store?

Will you be changing the program anytime soon?

Points & Rewards

Frequent Steeper™ FAQ

Can I cancel or modify my order?Updated 5 months ago