Our system is designed to fulfill orders quickly to make sure you receive them as soon as possible. This means that once an order is placed, we cannot cancel it, modify any of the items purchased, or change the shipping or billing address.
If your order was partially fulfilled, it means that one or more of the items were not shipped with the rest of your order due to them being out of stock. You will not be charged for the items you did not receive. However, if you see a full charge to
If you’re getting an error message related to your billing address, please make sure that the address entered matches exactly with the one linked to your credit card. If you’re getting an error message regarding our $700 limit, please make sure that
When ordering online, our loose leaf tea is typically packaged in separate 50 g bags. So, as an example, if you ordered 150 g of tea, you’d receive 3x 50 g bags.We’ve started offering some teas in other amounts and are always finding new ways to impr
We stand behind everything we sell, and hope you’ll love your items as much as we do! But if you don’t? Not to worry—just get in touch with us within 30 days and we’ll assist. Keep in mind all gift cards, promotional, and clearance items are final sa
I hear you—the FOMP (fear of missing a promo) is real! Unfortunately we can't apply the promotion to previous orders, but the good news is that we're always running different promotions so you'll certainly have an opportuni-tea to get another amazing
You can head over here, to fill out a contact form or if you want to speak to someone right away, Virtual Tea Guides are available on live chat from 9:30am EST - 5:00pm EST Monday - Friday!
Our Distribution Centre team is processing, packing and labelling Monday to Friday within 48 hours to get your package out the door and on its way to you. As we partner with multiple carrier options, you can expect order delivery within 2-5 business
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On our Canadian site, we accept:. On our US site, we accept:
You can purchase a DAVIDsTEA e-gift card by visiting our Gift Card page.Please note that other gift cards are not valid forms of payment when purchasing a DAVIDsTEA gift card.
If your card doesn’t cover the full amount, you can pay the remainder with another gift card (up to 3 gift cards per order) or with an accepted credit card. Please note that your gift card cannot be redeemed by adding the number to the “Discount code
If you wish to know your Gift Card balance, you can reach out to our Customer Care team through our chatbot DAVI (he's in the bottom right corner) or by filling in a form.
Please note that your Happy Card cannot be redeemed by adding the number to the “Apply promo code” box at checkout.
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If you are Canadian and want to ship to a US address, you can visit our US site (https://www.davidstea.com/us_en/home/) to place your order, and still be able to use a Canadian billing address. Note that your order will be processed in US dollars if