How much does shipping cost, how long does it take, and where do you ship to?Updated 15 days ago
Our Distribution Centre team is processing, packing and labelling Monday to Friday within 48 hours to get your package out the door and on its way to you. As we partner with multiple carrier options, you can expect order delivery within 2-5 business days once its left our warehouse.
Looking for an update on your order? Click here.
Q&A
How long will it take for my order to arrive?
It typically takes 48 hours to process an order BUT that number may increase to up to 10 business days in higher volume periods.
A tracking number is assigned by the shipping carrier when your order is processed, and once it leaves our warehouse in Montréal, Quebec (woohoo!) you’ll receive an email with your tracking information.
Shipping times depend on the carrier and typically look like this:
| Shipping to | Delivery time once shipped (metropolitan) | Delivery time once shipped (rural) |
|---|---|---|
| Quebec | 1-3 business days | 3-6 business days |
| Ontario | 1-4 business days | 4-6 business days |
| Atlantic Canada | 4-7 business days | 7-13 business days |
| Prairies | 4-5 business days | 5-13 business days |
| British Columbia | 5-6 business days | 6-13 business days |
| Northern Canada | 6-7 business days | 8-13 business days |
Just a friendly reminder from one tea lover to the next: we unfortunately don’t have control over delivery times once we hand it over to our carrier partners. That means if you have concerns about shipping delays, you’ll need to reach out to the carrier directly for any updates—we really wish we could help get it to you even faster, but our focus is on making sure we get it out the door as quick as we can!
Where do you ship to? Who delivers my tea?
We currently ship within Canada and the United States via multiple carrier partners. We’re unable to ship to other countries at this time.
How can I track my shipment?
Visit our Order Status page at any time for an update on the status of your order, using the tracking number from your email. If you did not receive an email with tracking information, please contact us here.
You can also sign-up for SMS notifications once you get your tracking number.
My order didn’t arrive. What do I do?
We got you! What you’re going to want to do is check the tracking information you received via email from the carrier. This will let you know where your package is currently located and its estimated (or updated) arrival.
If your order says it was delivered and you can’t find it, please contact us here.
My order was re-shipped to DAVIDsTEA. What happens next?
If your order was returned to sender, it’s most likely due to an incomplete address, leaving the shipping carrier unable to deliver to your doorstep.
Here are some tips and tricks on how to make sure your order gets to you successfully:
- Please verify that your address is the one registered with the carrier.
- If you live in a building that requires a unit number, please make sure this is included. Please include your unit number before the street address (e.g., 215-123 Avenue B).
- If you live in a building that has a buzzer, please provide your entry code.
- If your package is left at your local post office, please retrieve it at your earliest convenience. Most post offices will only hold your package for 5 business days before returning it to sender.