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Help Centre

DAVIDsTEA

<p>We want to make sure your account reflects your points balance accurately. If it&#x2019;s been at least 24 hours since your in-store purchase or since your online order has shipped and you still have questions, please <a href="https://davidstea.com/pages/contact">contact us</a>.</p>

We want to make sure your account reflects your points balance accurately. If it’s been at least 24 hours since your in-store purchase or since your online order has shipped and you still have questions, please contact us.

I have questions about my points balance. What can I do?

Frequent Steeper™ FAQ

Can I cancel or modify my order?

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I check my DAVIDsTEA gift card balance?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Can I purchase on the Canadian site and ship to the US?

Shopping

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do your teas contain any sugar or calories?

How much caffeine is there in a cup of tea?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

What is Proposition 65?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Do you sell your products wholesale?

Is DAVIDsTEA eco-friendly?

Who are you?

Company

Does it cost anything to join the Frequent Steeper™ program?

What will I earn as a Frequent Steeper™?

How do I earn points?

What is my loyalty year and why is it different from other Frequent Steepers’?

What happens at the end of my loyalty year?

How do I update my email address?

I used to have a Frequent Steeper™ card; can you still look up my account?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

What is a Super Steeper?

How do I maintain my Super Steeper status?

Why did I lose my Super Steeper status?

Do bonus points help me achieve Super Steeper status?

Super Steeper

Can I get any tea I want when I claim my free tea reward?

Can I claim my free tea reward online?

When will I get my free tea reward?

Do my points or free tea rewards expire?

Why did my points expire?

How long do I have to claim my free tea rewards?

How long does it take for my points to show up in my account?

I signed up in store, but I’m not earning any points. Why?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

Can a Tea Guide tell me when I have free tea rewards waiting for me?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my free tea rewards in store?

Will you be changing the program anytime soon?

Points & Rewards

I have questions about my points balance. What can I do?Updated 5 months ago