Frequent Steeper™ FAQ
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Who can join?
Everyone! It’s totally free too! Become a member when you sign up or start earning points with every purchase.
How does our loyalty program work?
Earn points every time you shop and complete other activities like signing up to our mailing list, referring a friend, or downloading your DAVIDsTEA Loyalty Pass — then turn those points into free loose-leaf tea and matcha. Points are valid for one y
How do I earn points?
You earn 1 point for every $1 (before tax) you spend in a DAVIDsTEA store or online, plus points for other activities: signing up for our mailing list or SMS list (10 points each), referring a friend (10 points), your birthday (5 points), following u
Do I get anything extra for my birthday?
Yes! On your birthday, you can earn 5 bonus points, plus there is an in-store perk where you get a free beverage of your choice!
I have questions about my points balance. What can I do?
We want to make sure your account reflects your points balance accurately. It takes at least 24 hours since your in-store purchase or since your online order has shipped for your account to reflect your updated points balance.
How do I leave the loyalty program?
If you no longer wish to be a part of our Frequent Steeper program, please contact us directly.
Where can I report a problem or give feedback?
Feel free to reach out through our regular contact channels to report a problem.