Hey! Chat with us ! 
(If we aren't catching up on our beau-tea sleep!)

Got Q's? We got answers! Click here to fill out our Contact Form.

Help Centre

DAVIDsTEA

You will earn 1 point for every dollar you spend ($1 spent = 1 point earned) &#xA0; You can redeem up to 300 points per order: &#xA0;100 pts = 1x 50 g/1.8 oz &#xA0;200 pts = 2x 50 g/1.8 oz300 pts = 3x 50 g/1.8 oz You will also get early access to our hottest promotions and new releases. Just make sure you are subscribed to our newsletter for insider info ;)&#xA0;&#xA0;Ready to sign up? Click <a href="https://davidstea.com/pages/frequent-steeper-program" target="_blank" rel="noopener noreferrer">here</a>!

You will earn 1 point for every dollar you spend ($1 spent = 1 point earned) You can redeem up to 300 points per order:. 100 pts = 1x 50 g/1.8 oz 200 pts = 2x 50 g/1.8 oz. 300 pts = 3x 50 g/1.8 oz. You will also get early access to our hottest promot

What will I earn as a Frequent Steeper™?

Frequent Steeper™ FAQ

Can I cancel or modify my order?

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I check my DAVIDsTEA gift card balance?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Why are give-back items excluded from promotions?

Shopping

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do your teas contain any sugar or calories?

How much caffeine is there in a cup of tea?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

What is Proposition 65?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Do you sell your products wholesale?

Is DAVIDsTEA eco-friendly?

Who are you?

Company

Does it cost anything to join the Frequent Steeper™ program?

How do I earn points?

I have questions about my points balance. What can I do?

How do I update my email address?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

What is a Super Steeper?

How do I maintain my Super Steeper status?

Do bonus points help me achieve Super Steeper status?

Super Steeper

Can I claim my reward online?

When can I redeem my reward?

Do my points expire?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

Can a Tea Guide tell me when I’m eligible for a reward?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my reward in store?

How long does it take for my points to show up in my account?

Points & Rewards

What will I earn as a Frequent Steeper™?Updated 17 days ago