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Help Centre

DAVIDsTEA

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Feel free to reach out through our regular contact channels to report a problem.

Where can I report a problem or give feedback?

Frequent Steeper™ FAQ

Can I cancel or modify my order?

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Why are give-back items excluded from promotions?

Shopping

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Do you sell your products wholesale?

Is DAVIDsTEA eco-friendly?

Who are you?

Company

Who can join?

How does our loyalty program work?

How do I earn points?

Do I get anything extra for my birthday?

I have questions about my points balance. What can I do?

How do I leave the loyalty program?

How do I update my email address?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

What is a Super Steeper?

How do I maintain my Super Steeper status?

Do bonus points help me achieve Super Steeper status?

Super Steeper

How do I redeem my points?

When can I redeem my reward?

Do my points expire?

How long does it take to receive my points?

What do different point statuses mean?

Can I use my points directly at checkout?

What happens if I refer a friend, and they cancel or return their order?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my reward in store?

Can a Tea Guide tell me when I’m eligible for a reward?

Points & Rewards

Where can I report a problem or give feedback?Updated a month ago