It’s the VIP tier of our Frequent Steeper™ program! You’ll receive extra fun benefits and perks, like first access to exclusive promotions. When you spend $400 (before tax) with your Frequent Steeper™ account in a 12-month period, you’re automaticall

It&#x2019;s the VIP tier of our Frequent Steeper&#x2122; program! You&#x2019;ll receive extra fun benefits and perks, like first access to exclusive promotions. When you spend $400 (before tax) with your Frequent Steeper&#x2122; account in a 12-month period, you&#x2019;re automatically upgraded to Super Steeper status.

What is a Super Steeper?

Keep being awesome! From the moment you reach Super Steeper status (you spent $400 within a 12-month period), you’ll retain that VIP status for 365 days. For example, if your first Frequent Steeper™ purchase (also known as your Frequent Steeper™ anni

Keep being awesome! From the moment you reach Super Steeper status (you spent $400 within a 12-month period), you&#x2019;ll retain that VIP status for 365 days.&#xA0;For example, if your first Frequent Steeper&#x2122; purchase (also known as your Frequent Steeper&#x2122; anniversary) is on February 20th and you spend $400 on June 5th, you&#x2019;ll automatically earn Super Steeper perks until June 5th the following year. To retain Super Steeper status, you need to continue spending at minimum $400 or more in any 12-month period.

How do I maintain my Super Steeper status?

No, only dollars spent count towards Super Steeper status. That said, offers like 2X Frequent Steeper™ points help you earn free loose leaf tea faster!

No, only dollars spent count towards Super Steeper status. That said, offers like 2X Frequent Steeper&#x2122; points help you earn free loose leaf tea faster!

Do bonus points help me achieve Super Steeper status?

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Help Centre

DAVIDsTEA

Questions about your Super Steeper and how to become one!

Super Steeper

Frequent Steeper™ FAQ

Can I cancel or modify my order?

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I check my DAVIDsTEA gift card balance?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Why are give-back items excluded from promotions?

Shopping

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do your teas contain any sugar or calories?

How much caffeine is there in a cup of tea?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

What is Proposition 65?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Do you sell your products wholesale?

Is DAVIDsTEA eco-friendly?

Who are you?

Company

Does it cost anything to join the Frequent Steeper™ program?

What will I earn as a Frequent Steeper™?

How do I earn points?

I have questions about my points balance. What can I do?

How do I update my email address?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

Can I claim my reward online?

When can I redeem my reward?

Do my points expire?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

Can a Tea Guide tell me when I’m eligible for a reward?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my reward in store?

How long does it take for my points to show up in my account?

Points & Rewards