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Help Centre

DAVIDsTEA

Yes! If you don&#x2019;t have an online account yet, sign up <a href="https://davidstea.com/apps/deluxe/account/login" target="_blank" rel="noopener noreferrer">here</a>. You&#x2019;re welcome to use your points to redeem 50 g of free tea. If you are signed in, navigate to your Account with the icon:<img src="https://attachments.gorgias.help/P4k1n6jkO0k2reOX/hc/q0jJY2Dol06eBWMO/2025080716-45b7a0fe-610f-463c-80d5-f9003b3d898b-840cfd32-ec2d-47a0-810c-b6e1b20c9ef4.png" style="width: 67px;" class="fr-fic fr-dib">Where you can see your points balance, points history, any rewards available, as well as all the teas available for you to redeem on our &quot;Choose Your Reward&quot; page. Please note that you cannot place an order of $0 online. If you are trying to redeem your Frequent Steeper&#x2122; reward, you can only do so with a purchase that&#x2019;s greater than the value of the rewards redeemed.&#xA0;&#xA0;To receive free shipping, you must reach our predetermined shipping threshold. **Please note that we are unable to apply Frequent Steeper&#x2122; Rewards within the Shop App.

Yes! If you don’t have an online account yet, sign up here. You’re welcome to use your points to redeem 50 g of free tea. If you are signed in, navigate to your Account with the icon:Where you can see your points balance, points history, any rewards

Can I claim my reward online?

Frequent Steeper™ FAQ

Points & Rewards

Can I cancel or modify my order?

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I check my DAVIDsTEA gift card balance?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Why are give-back items excluded from promotions?

Shopping

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do your teas contain any sugar or calories?

How much caffeine is there in a cup of tea?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

What is Proposition 65?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Do you sell your products wholesale?

Is DAVIDsTEA eco-friendly?

Who are you?

Company

Does it cost anything to join the Frequent Steeper™ program?

What will I earn as a Frequent Steeper™?

How do I earn points?

I have questions about my points balance. What can I do?

How do I update my email address?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

What is a Super Steeper?

How do I maintain my Super Steeper status?

Do bonus points help me achieve Super Steeper status?

Super Steeper

When can I redeem my reward?

Do my points expire?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

Can a Tea Guide tell me when I’m eligible for a reward?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my reward in store?

How long does it take for my points to show up in my account?

Can I claim my reward online?Updated 12 days ago