Points & Rewards
Questions regarding your Frequent Steeper Points™ and free tea rewards!
How can I redeem my points?
You can redeem your points both in-store and online!. To redeem them in store:. Ask one of our Tea Guides to confirm which rewards are available to you, and they’ll be happy to help you redeem your points and claim your free tea!. To redeem them onli
When can I redeem my reward?
You can redeem your reward once you have accumulated 100 points. Note: Your points expire 365 days after they are earned (see transaction date). So be sure to use them in time!
Do my points expire?
Yes, they do. Your unredeemed points expire after 365 days from the date of purchase. To identify the date of purchase, please refer to your order history. You can see this in “My Account" under the "Frequent Steeper Loyalty Program" section. For exa
Can I transfer my Frequent Steeper™ free tea rewards to someone else?
Unfortunately, they are non-transferrable and cannot be shared.
Can a Tea Guide tell me when I’m eligible for a reward?
Yes! Our Tea Guides both in-store and online can access your account and view your points balance. Just give them your email address, and they’ll look up your account and view your points balance so that you can redeem your reward online.
I forgot to use my Frequent Steeper™ account when I made my last purchase. Can I still get my points?
If you were a member at the time of the purchase, then yes! Please wait at least 24 hours after your purchase, then contact us.
If I usually shop online, can I still redeem my reward in store?
Yes! Just go into your nearest DAVIDsTEA and give the Tea Guide the email address you used to register as a Frequent Steeper™. They’ll be able to access your rewards and help you claim any free tea rewards you’ve earned. *Please note that we are unab
How long does it take for my points to show up in my account?
Do note that points won’t appear in your account right away! Here’s what you need to know:. If you made an online order, your points would appear in your account 24 hours after a shipping label has been created, and your order has been shipped from o