Questions regarding your Frequent Steeper Points™ and free tea rewards!
You can select any full priced loose leaf tea or matcha valued at $15 and under!. *Ceremonial Matcha, Organic Ceremonial Matcha, Superfood Powders, Organic Super Shroom Matcha and bulk formats are excluded.
You sure can! If you don’t have an online account yet, sign up here. You're welcome to use your rewards on any purchase, however, we can only accommodate one reward per order. Please note that you cannot place an order of $0 online. If you are trying
Once you’ve earned 100 points, your rewards will appear in your account within 24 hours. You’ll then have 365 days after your purchase to use the free tea reward (valued at $15). That means as long as your account is active, then you can take a whole
Points and free tea rewards expire one year from the date that you earn them. That means that you have a whole 365 days to use your rewards and points!.
If you have not made any purchases or redeemed any free loose leaf tea for 12 months, your Frequent Steeper™ account will be considered inactive and your points will expire. Additionally your points expire 365 days after you earn them. Want more info
All rewards expire after 365 days after you earn them. So, you have a whole 365 days to redeem your reward!. Please note that we can only accommodate one reward per order.
Do note that points won’t appear in your account right away! Here’s what you need to know:. If you made an online order, your points will appear in your account 24 hours after your order has shipped. If there’s a shipping delay, your points will be d
To activate the account you created in store with one of our Tea Guides, you’ll need to confirm your email address via the email confirmation sent to you after your in-store sign up. If you don’t receive your email confirmation notice within an hour
Unfortunately, memberships and free tea rewards are non-transferrable and cannot be shared.
Yes! Tea Guides in-store, and Virtual Tea Guides online can access your account and view any available free tea rewards you might have. Just give them your email address, and they’ll look up your account, view your free tea rewards and help you colle
If you were a member at the time of the purchase, then yes! Please wait at least 24 hours after your purchase, then contact us.
Yes! Just go into your nearest DAVIDsTEA and give the Tea Guide the email address you used to register as a Frequent Steeper™. They’ll be able to access your free tea rewards and help you claim any free beverages or loose tea you’ve earned.
We specifically reserve the right to change the terms and conditions of the Frequent Steeper™ ™ Program upon 30 days' notice and provision of a comparison illustrating the changes. As for withdrawing or terminating the Frequent Steeper™ Program, we s