I signed up in store, but I’m not earning any points. Why?Updated 7 months ago

To activate the account you created in store with one of our Tea Guides, you’ll need to confirm your email address via the email confirmation sent to you after your in-store sign up. If you don’t receive your email confirmation notice within an hour of registering, please check your junk or spam folder to ensure it wasn’t sent there. Alternatively, you can sign up online with the same email you used in store, to ensure you can track your points balance.

Do note that points won’t appear in your account right away! Here’s what you need to know:

• If you made an online order, your points will appear in your account 24 hours after your order has shipped. If there’s a shipping delay, your points will be delayed too. If you still don’t see your points by the time you receive your order, please contact us.
• If you shopped in-store, your points will appear in your account 24 hours after your visit.

We want to make sure your account reflects your points balance accurately. If it’s been at least 24 hours since your in-store purchase or since your online order has shipped and you still have questions, please contact us.