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Help Centre

DAVIDsTEA

<ul style="list-style-type: disc;margin-left: 0px;" id="isPasted"><li style="margin-left: 0px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;"><span class="NormalTextRun SCXW75709772 BCX8" data-ccp-charstyle="normaltextrun" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;ac0262f4-8a9e-5820-b908-2d943c5f7113|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos&quot;,268442635,&quot;24&quot;,469775450,&quot;normaltextrun&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;normaltextrun&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}" style="margin: 0px;padding: 0px;">Approved:<span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"><span class="NormalTextRun SCXW75709772 BCX8" data-ccp-charstyle="apple-converted-space" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;2fd183b4-ad5c-5199-9fc7-89a6d0356079|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos&quot;,268442635,&quot;24&quot;,469775450,&quot;apple-converted-space&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;apple-converted-space&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}" style="margin: 0px;padding: 0px;">&#x202F;These points are available to&#x202F;exchange for&#x202F;rewards.<span class="NormalTextRun SCXW75709772 BCX8" data-ccp-charstyle="eop" data-ccp-charstyle-defn="{&quot;ObjectId&quot;:&quot;920dbcde-2834-5e15-a5fa-062170b236ba|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Aptos&quot;,469777842,&quot;&quot;,469777843,&quot;Aptos&quot;,469777844,&quot;Aptos&quot;,201341986,&quot;1&quot;,469769226,&quot;Aptos&quot;,268442635,&quot;24&quot;,469775450,&quot;eop&quot;,201340122,&quot;1&quot;,134233614,&quot;true&quot;,469778129,&quot;eop&quot;,335572020,&quot;1&quot;,469778324,&quot;Default Paragraph Font&quot;]}" style="margin: 0px;padding: 0px;">&#x202F;</li><li style="margin-left: 0px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">Pending:<span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&#x202F;These points are being verified and will become available soon.&#x202F;</li><li style="margin-left: 0px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">Cancelled:<span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&#x202F;These points&#x202F;won&apos;t&#x202F;be added to your account, such as when an order is cancelled or fully refunded.&#x202F;</li><li style="margin-left: 0px;"><span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;font-weight: bold;">Expired:<span data-contrast="auto" lang="EN-US" class="TextRun SCXW75709772 BCX8" style="margin: 0px;padding: 0px;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;">&#x202F;These points were not redeemed within 1 year of being earned and are no longer available to use.&#x202F;<span class="EOP Selected SCXW75709772 BCX8" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559731&quot;:360,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240,&quot;469777462&quot;:[720],&quot;469777927&quot;:[0],&quot;469777928&quot;:[0]}" style="margin: 0px;padding: 0px;background-color: rgb(96, 96, 96) !important;border-color: rgb(96, 96, 96) !important;font-size:16px;line-height: 18px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;"></li></ul>

Approved: These points are available to exchange for rewards. Pending: These points are being verified and will become available soon. Cancelled: These points won't be added to your account, such as when an order is cancelled or fully refunded. Expir

What do different point statuses mean?

Frequent Steeper™ FAQ

Points & Rewards

Can I cancel or modify my order?

What does it mean if my order was partially shipped?

My order keeps failing and there is an error message. What should I do?

How will my loose leaf tea be shipped?

What’s your return/exchange policy?

Do you do price adjustments?

How do I talk to Customer Care?

How much does shipping cost, how long does it take, and where do you ship to?

Your website isn’t working for me. What do I do?

What payment types do you accept?

How do I purchase a DAVIDsTEA e-gift card?

How do I redeem a DAVIDsTEA gift card online?

How do I redeem a Happy Card on your website?

How do I unsubscribe from the DAVIDsTEA Newsletter?

I can't log in to my davidstea.com account! What do I do?

Why are give-back items excluded from promotions?

Shopping

How do I make the perfect cup of tea?

Are your teas gluten-free? Vegan?

Do you carry organic, kosher, or Fair Trade teas?

What’s the difference between natural and artificial flavouring?

Why do your teas contain flavouring?

Where can I find a list of ingredients and information on allergenic products?

Do you have stevia-free teas?

How long does your tea stay fresh and how should I store it?

I noticed dark spots in my matcha drink mix — what is it?

Are there teas I should avoid while pregnant or breastfeeding?

How do I know when the water temperature is right?

How long does iced tea keep in the fridge?

Can I cold brew loose leaf tea?

Why doesn't DAVIDsTEA list coconut as an allergen anymore?

Is it possible to apply for a DAVIDsTEA franchise?

Can I sell DAVIDsTEA in my spa, restaurant, hotel or café?

Can I offer DAVIDsTEA in my office for my employees?

Does DAVIDsTEA offer gifting services?

Does DAVIDsTEA offer sponsorship possibilities?

How do I find a career at DAVIDsTEA?

Do you sell your products wholesale?

Is DAVIDsTEA eco-friendly?

Who are you?

Company

Who can join?

How does our loyalty program work?

How do I earn points?

Do I get anything extra for my birthday?

I have questions about my points balance. What can I do?

How do I leave the loyalty program?

Where can I report a problem or give feedback?

How do I update my email address?

I have two DAVIDsTEA accounts and would like to merge them. How do I do this?

Account

What is a Super Steeper?

How do I maintain my Super Steeper status?

Do bonus points help me achieve Super Steeper status?

Super Steeper

How do I redeem my points?

When can I redeem my reward?

Do my points expire?

How long does it take to receive my points?

Can I use my points directly at checkout?

What happens if I refer a friend, and they cancel or return their order?

Can I transfer my Frequent Steeper™ free tea rewards to someone else?

I forgot to use my Frequent Steeper™  account when I made my last purchase. Can I still get my points?

If I usually shop online, can I still redeem my reward in store?

Can a Tea Guide tell me when I’m eligible for a reward?

What do different point statuses mean?Updated 5 hours ago