Why did my points expire?Updated 4 months ago

If you have not made any purchases or redeemed any free loose leaf tea for 12 months, your Frequent Steeper™ account will be considered inactive and your points will expire. Additionally your points expire 365 days after you earn them. 

Want more info? Here are the nitty-gritty details: Canada’s Consumer Protection Act states that loyalty points may expire if you are inactive for a 12-month period.

On January 1st, 2018, new rules came into effect in Ontario that stop the expiration of rewards points based only on the amount of time that has passed since they were earned. The rules are not an all-out ban on expiring points.

Your rewards points may still expire in some cases, including if:

• the reward program closes accounts when a member is inactive (does not earn or redeem any points) for a long period of time and this is stated in the membership agreement.
• the program issues a voucher as a reward (for example a discount on a purchase), that is considered a gift card and cannot expire
• the reward points can’t be redeemed for any single item over $50.